Legal

Terms of sale

Version of 8 August 2026.

1. Purpose and scope

These terms govern the sale of subscriptions to the Cartano service by Ecobeez Consulting, a simplified joint-stock company whose registered office is at 4 bis rue du Bel Air, 95560 Montsoult, France — SIREN 515 181 691 ("the Publisher").

The service is intended exclusively for professionals acting in the course of their business. It is not offered to consumers.

Use of the service itself is governed by the terms of use, which remain applicable throughout the subscription.

2. Contractual documents

In the event of conflict, the descending order of precedence is as follows:

1. The order form or contract signed between the parties, where applicable;
2. These terms of sale;
3. The terms of use;
4. The service documentation and the price list published at /en/pricing.

The Customer's purchasing conditions are not enforceable against the Publisher, save with written acceptance.

3. Subscription

Subscription is taken out online, or by signing an order form for the plans that provide for it. It entails unreserved acceptance of these terms. The Customer warrants the accuracy of the information provided, in particular that required for invoicing.

4. Free trial

The service may be offered on trial for a period of ninety (90) days, with no credit card and no commitment.

• No means of payment is requested when the trial is opened.
• The trial does not roll over automatically into a paid subscription. At its end, write access is suspended until subscription — your content remains viewable and exportable.
• One trial is opened per organisation.

5. Prices

Prices are on the pricing page or on the order form. They are expressed excluding tax, in euros; VAT at the applicable rate is added.

Pricing is established per author — a user who creates or modifies. Readers are unlimited and free on every plan; viewing, commenting and exporting consume no licence.

Not included in the subscription price, and subject to a separate quotation: onboarding support, data migration and training services, as well as dedicated hosting or hosting on the Customer's infrastructure.

Agent workshop consumption is re-invoiced at the model provider's actual cost, with no margin, or runs on the Customer's key. The service shows the detail per run.

6. Invoicing and payment

The subscription is invoiced in advance, according to the frequency chosen at subscription — monthly or yearly. Invoices are issued electronically.

Save as otherwise stipulated on the order form, payment falls due on receipt for card payment, and at thirty (30) days from the invoice date for payment by transfer.

7. Late payment

In accordance with article L. 441-10 of the French Commercial Code, any late payment gives rise as of right, without prior formal notice, to:

• late-payment interest at the European Central Bank's rate for its most recent refinancing operation, increased by ten percentage points;
• a fixed indemnity of forty (40) euros for recovery costs, without prejudice to further compensation on production of supporting documents.

8. Term, renewal and termination

The subscription is taken out for the period chosen and renews tacitly for periods of the same length.

The Customer may terminate at any time from their workspace or in writing; termination takes effect at the end of the current period, with no penalty. Sums already paid in respect of the current period remain earned.

In accordance with article L. 215-1 of the French Consumer Code, made applicable to professionals employing fewer than five people by article L. 215-3 of the same code, the Publisher informs the Customer concerned of the option not to renew their contract, at the earliest three months and at the latest one month before the end of the current period.

The Publisher may terminate in the event of a serious breach by the Customer — in particular persistent non-payment or a breach of article 5 of the terms of use — after formal notice has remained without effect for thirty (30) days.

9. Change in the number of authors

Authors may be added during a period: they are invoiced pro rata to the time remaining. A reduction in the number of authors takes effect in the following period; it does not give rise to a refund for the current period.

10. Price revision

Prices may be revised at each renewal. Any revision is notified at least sixty (60) days before it takes effect. A Customer who refuses it may terminate without penalty before that date, taking their content with them.

11. Suspension for non-payment

Failing payment fifteen (15) days after formal notice, the Publisher may suspend write access. Read access and export remain open: we do not hold data hostage to obtain payment. The service is restored as soon as the account is settled.

12. Reversibility

The complete export of the workspace is a function of the product, available at any time and on every plan, under the conditions of article 9 of the terms of use. It is conditional neither on settling an account, nor on notice, nor on a request to support.

After termination, content remains exportable for [TO BE COMPLETED: length of the reversibility window, e.g. 30 days], after which the workspace is deleted under the conditions of article 12 of the terms of use.

13. Service level

The service is provided on a best-efforts basis. Plans that provide for a quantified availability commitment, a response time or on-call cover state so on the order form; in the absence of such a stipulation, no service-level commitment is deemed to have been made.

14. Liability

The Publisher's liability, on all grounds combined, is capped at the amount excluding tax actually paid by the Customer in respect of the twelve (12) months preceding the triggering event.

Indirect damage is excluded, in particular loss of operations, of revenue, of customers, of data where an exported copy was available, and damage to reputation.

These limitations do not apply in the event of gross negligence or wilful misconduct, or of personal injury.

15. Force majeure

Neither party is liable for a failure due to an event of force majeure within the meaning of article 1218 of the French Civil Code. If the impediment lasts more than sixty (60) days, either party may terminate without indemnity.

16. Confidentiality

Each party keeps confidential the other's information to which it has access, for the term of the contract and three (3) years thereafter. The Customer's content is covered by article 6 of the terms of use, which prevails over this article where it is more protective.

17. Commercial references

The Publisher cites the Customer's name or brand as a reference only with their prior written agreement, revocable at any time.

18. Assignment

The contract may not be assigned without the written agreement of the other party, save for transfer to a company in the same group or in the context of a restructuring, with prior notice.

19. Governing law and disputes

These terms are governed by French law. The parties will seek an amicable solution before any action. Failing agreement within thirty (30) days, jurisdiction is attributed to the courts of [TO BE COMPLETED: city of Ecobeez Consulting's trade register], including for interim proceedings and where there are several defendants.

Contact

For any question about these terms: contact@ecobeez.fr or via the contact page.